Job Description

Role Overview

To be responsible for the general upkeep of the yard and to maintain and ensure all vehicles are presented in a professional, customer focused display. Vehicle security is paramount. A key part of your role will also require you to ensure all members of staff/visitors adhere to Health and Safety procedures whilst on site.

Key Responsibilities & Accountabilities

  • Appraising of vehicles on arrival on site
  • Ensure vehicle yard is kept tidy and is clearly demarcated. 
  • Compliance with all Health & Safety requirements
  • Maintain good communication with all sales personnel with regards to vehicle preparation in a timely manner
  • Notify Manager of all/any damage and defects prior to cleaning
  • To contribute positively and effectively to achieving Van Monster targets
  • Clean and valet all external and internal areas of vehicles to Van Monster standards as set by the Head of Sales – Van Monster.
  • Ensure all vehicles are pitched correctly in yards and that they are secure
  • Brand the vehicle in accordance with directions as indicated by the Head of Sales – Van Monster.
  • To enhance the company’s reputation for outstanding professional service through high standards of housekeeping, personal behaviour, presentation and image.  
  • Assisting in the delivery and collection of vehicles for customers / stock control as required 
  • Ensure all appraisal paperwork is in a good and accurate format
  • Compliance with all Van Monster standards, policies and procedures
  • Undertake all duties and tasks as directed from Branch Manager

Customer Service / Sales

Ensure all customer experiences are positive and that all customer interactions are handled in a timely and professional manner delivering the company aim of being the first choice destination for customers in our markets.  This includes:

  • All test drives must be carried out in a professional manner
  • Every customer complaint must be directed to the Customer Care team.

Asset Management

Branch ownership of asset management including maximisation of vehicles available for sale

  • Maximise the number of vehicles ready for sale
  • Fleet balancing - ensure the right vehicles by type and number are on site to service the demand.
  • Adhering to production repairs instruction
  • Fleet audits

Property Management

Be accountable for the presentation, maintenance and security of the site including:

  • Maintenance & repair
  • Health, Safety & environment
  • Retail site presentation and housekeeping standards
  • Signage & use of marketing materials

Safety, Health & Environment

Work collaboratively with the Area Safety & Environmental advisor to establish a robust health, safety and environmental culture with absolute compliance to regulations including:

  • Compliance
  • Completion of audits
  • Participation of Toolbox talks, and attend any appropriate training in order to achieve a HSE culture  
  • Accident reporting
  • Collaboration with Area Safety & Environmental Advisor

Person Specification

Education/Qualifications and Training

Essential

  • Good general education
  • IT literate & competent
  • Full driving licence.   

Relevant Experience / Skills

Essential

  • Proven ability to perform in a pressured environment
  • Enthusiastic personality
  • Good team player

Desirable

  • Vehicle valeting experience
  • Technical vehicle knowledge