Job Description

Role Overview

  • To deliver targeted retail sales numbers.

Key Responsibilities & Accountabilities

  • Responsible for converting new business opportunities in-line with group objectives.
  • Responsible for achieving sales targets.
  • Responsible for compliance with all FCA regulations.
  • Deliver exemplary customer service consistently to all current and potential customers.
  • Responsibility for all relevant financial payments received and made.
  • Responsible for all sale process from customer engagement, sale order take to handover.
  • Responsibility for vehicle/site security. Particularly relevant ID checks on test drive.
  • Responsible for site company branding and display of marketing material including vehicle display and preparation 
  • Complying with all Van Monster standards, policies and procedures.
  • Undertake all duties and tasks as directed from Branch Manager.

Customer Service / Sales

Ensure all customer experiences are positive and that all customer interactions are handled in a timely and professional manner delivering the company aim of being the first choice destination for customers in our markets. This includes:

  • All general telephone enquiries.
  • Making appointments at first point of contact.
  • Generation of own new business.
  • Seeing every call through.
  • Ensuring all customer complaints are directed to the Customer Care team.

Asset Management

  • Maximise the number of vehicles ready for sale, and display on Van Monster Website.
  • Ensure the right vehicles by type and number are on display/advertised to service the demand.
  • Adhering to production repairs instruction.
  • Comply with the all fleet audit regulations.

Sales & Marketing

Work closely with the Branch Manager to ensure maximum penetration into the local market. This includes:

  • Compliance with FCA Regulations.
  • Build strong relationships with area Sales teams.
  • Maintain awareness of competitor and customer activity by utilising local market research, using on site price comparison boards.
  • Proactive user ship of CRM in updating customer leads and opportunities.
  • Lead generation and follow up.

Property Management

Be accountable for the presentation, maintenance and security of the site including:

  • Maintenance & repair.
  • Health, Safety & environment.
  • Retail site presentation and housekeeping standards.
  • Signage & use of marketing materials.

Safety, Health & Environment

Work collaboratively with the company Health & Safety Advisor to establish a robust health, safety and environmental culture with absolute compliance to regulations including:

  • Assist in the completion of Health & Safety audits.
  • Completion of all Toolbox talks, communication and appropriate training in order to achieve a HSE culture.
  • Accident reporting.

Person Specification

Education/Qualifications and Training

Essential

  • Must be qualified to a minimum of Grade C in GCSE English and Maths or equivalent.
  • Previous training in Sales & Customer Service.
  • Highly numerate and literate.
  • IT literate & competent.
  • Full driving licence.   

Relevant Experience / Skills

Essential

  • Demonstrable experience of delivering Sales & Marketing activity
  • Excellent Customer Service skills including relationship building.
  • Proven ability to perform in a pressured environment.
  • Enthusiastic personality.
  • Good team player.

Desirable

  • Proven Sales Experience in the Vehicle Retail Sector.